๐ Refund & Returns Policy
Thank you for shopping with our Organic Store. We strive to provide high-quality, natural products. If you are not satisfied with your purchase, please review our policy below.
๐ฆ Return Eligibility
You may request a return if:
- You received a damaged product
- You received the wrong item
- The product is expired or เคเคฐเคพเคฌ (spoiled)
๐ You must inform us within 24 hours of receiving the product.
โ Non-Returnable Items
Due to the nature of our products, we do not accept returns for:
- Opened or used products
- Change of mind
- Products without original packaging
๐ฐ Refund Policy
- Refunds are processed only after product verification
- Approved refunds will be sent via:
- Mobile Banking (bKash / Nagad)
- Bank transfer
โฑ๏ธ Refund processing time: 3โ7 business days
๐ Replacement Policy
Instead of a refund, we may offer:
- Product replacement
- Exchange with another item
๐ Return Process
- Contact us within 24 hours
- Provide:
- Order number
- Product photo/video proof
- Our team will review and confirm the return
โ ๏ธ Important Notes
- Return shipping cost may be covered only for valid cases
- We reserve the right to reject invalid return requests
๐ Contact Us
For any return or refund request:
๐ง Email: nazmulislamsami104@gmail.com
๐ฑ Phone / WhatsApp: 01717245775
